cg33's Privacy Policy
Your personal information is completely safe with us. This page transparently explains how cg33 collects, stores, and protects your data.
Introduction & Applicability
This privacy policy applies to all users of the cg33 platform.
cg33 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting the privacy and personal information of our users is one of our foremost responsibilities. This Privacy Policy ("Policy") explains what types of information cg33 collects, how that information is used, with whom it may be shared, and what rights you have over your information.
By using our platform, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please contact us or refrain from using the platform.
This Policy may be updated from time to time. We will notify you of any significant changes to the best of our ability. The most current version of the Policy will always be available on this page.
What Information Is Collected
We collect only the information that is necessary — nothing more.
Personally Identifiable Information
We collect the following information during account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (if identity verification is required)
Financial Transaction Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, or Rocket mobile wallet number
- Transaction amount and time
- Transaction reference ID
- Account balance and win/loss history
Technical & Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser type and operating system
- Login time and session data
- Page visits and click patterns
- Cookies and similar tracking technologies
Communication Information
Information collected when you contact us:
- Live chat conversation records
- Email content and date
- Details of complaints or requests
- Customer service representative notes
Purpose of Using Information
The information we collect is used only for specific and legitimate purposes.
cg33 uses collected information for the following purposes — and only for these purposes:
- Creating, managing, and securing accounts
- Age verification (confirming 21+) and identity verification
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Preventing fraud, money laundering, and other financial crimes
- Providing 24/7 customer support in Bengali and English
- Identifying and resolving technical issues on the platform
- Enforcing responsible gaming guidelines
- Improving platform services and enhancing the user experience
- Notifying you of policy changes or important matters
What We Never Do
cg33 never does the following:
- Sell your information to third parties for advertising purposes without your consent
- Transfer your complete financial information to third parties
- Collect unnecessary personal information
- Retain information beyond the designated period without reason
- Exchange sensitive information through unsecured channels
Information Sharing & Disclosure
We share information only in limited and necessary circumstances.
cg33 does not share your personal information with third parties, except that information may be disclosed in a limited way in the following exceptional circumstances:
Payment Processors
Mobile financial service providers such as bKash, Nagad, and Rocket receive the minimum information necessary to complete transactions. This information is used solely for the specific transaction.
Technology Service Providers
Trusted technology partners who operate our platform — such as hosting, cybersecurity, and analytics service providers — may access limited information under contract.
Legal Obligations
We may be required to disclose necessary information in response to a court order, legal process, or a valid request from a government authority.
Fraud Prevention
Information may be shared with relevant authorities to prevent fraud, scams, or other illegal activities — always following proper legal procedures.
Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. We will notify you in advance in such cases.
With Your Consent
In any case other than those mentioned above, we will always obtain your explicit consent before sharing your information.
Cookies & Tracking Technologies
Our platform uses cookies to improve your experience.
Cookies are small data files stored in your browser. cg33 uses the following types of cookies:
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, provide security, and prevent fraud. These cookies cannot be disabled, as the platform will not function properly without them.
Performance Cookies
These cookies help us understand how users interact with the platform. Anonymous data on page load times, frequently used features, and technical errors is collected — helping us improve the quality of the platform.
Functionality Cookies
These cookies are used to remember your preferences (such as language selection and display settings). They make each of your visits more convenient.
Cookie Controls
You can manage cookies through your browser settings. However, blocking essential cookies may limit some features of the platform. cg33 does not use third-party advertising cookies.
Data Protection Measures
We use industry-standard security technologies to keep your information safe.
cg33 maintains multiple layers of security to protect your information. Our systems follow the highest industry standards and regular security assessments are conducted.
- SSL/TLS Encryption: All data exchanged between you and our servers is encrypted.
- Secure Password Storage: Passwords are always stored as hashes, never in plain text.
- Two-Factor Authentication: An option to add an extra layer of security to your account.
- Access Controls: Only authorized staff can view limited information as needed.
- Regular Security Audits: Audits are conducted regularly to identify potential vulnerabilities.
- Data Backup: Backups are kept in a secure location to prevent data loss.
In the Event of a Security Incident
While we ensure the highest level of protection, no system is 100% impenetrable. If a security breach occurs, we will:
- Investigate the incident promptly
- Notify affected users as soon as possible
- Take the necessary steps to minimize damage
- Improve measures to prevent recurrence in the future
Data Retention Period
We do not retain any information longer than necessary.
cg33 stores your personal information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the information:
Account Information
For the entire duration the account is active and for the applicable legal period after it is closed.
Transaction Records
Financial transaction records are retained for a defined period as required by law.
Support Conversations
Customer service records are kept for a set period for service quality improvement and dispute resolution.
Analytical Data
Anonymous analytical data related to usage patterns may be retained long-term, but in a de-identified form.
Your Rights
You have certain important rights over your own information.
cg33 believes that every user should have control over their own personal information. Your rights are described in detail below:
Right to Access Information
You can find out at any time what information we hold about you. You can contact support to request a copy of your information.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. We will update it as soon as possible.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict the processing of your information, such as during a dispute about its accuracy.
Right to Data Portability
You have the right to request your information in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your information for certain purposes. Upon receiving your objection, we will review the matter.
Protection of Minors
cg33 is strictly a platform for adults only.
cg33 is an adult gaming platform and is intended only for those aged 21 or above. We do not intentionally collect any personal information from minors.
Age is verified during the registration process. If we receive any evidence that a user is under 21, we will immediately close that account and delete the collected information.
If parents believe their child is using our platform, please contact us at [email protected]. We will take prompt action.
Strict Age Restriction
cg33 is for those aged 21 or above only. Accounts belonging to minors will be closed immediately.
Policy Changes & Contact
We keep you informed about any changes in a transparent manner.
cg33 may update this privacy policy from time to time — for example, to add new services, meet legal requirements, or improve security. If any significant changes are made, we will:
- Display a notification on the platform
- Send a summary of the changes to your registered email
- Show the date of the latest update on this page
- Seek your consent again for significant changes
Continuing to use the platform after any changes will be considered your acceptance of the updated policy.